Get support
Here’s where to go to get help.
We are not an emergency service, and we cannot respond to individuals’ mental health needs.
If you need help straight away, please call
Lifeline on 13 11 14,
Beyond Blue on 1800 512 348, or
Kids Helpline on 1800 55 1800
If you are in immediate physical danger, please call 000.
Below is a list of services designed to support both young people and adults who are experiencing mental ill-health. These resources are also available for friends, parents and carers who would like some guidance and support.
Lifeline
Lifeline (13 11 14) is a confidential telephone crisis support service available 24/7 from a landline, payphone or mobile.
Call 13 11 14 or chat online.
ReachOut
ReachOut provides practical tools and support to help young people get through everything from everyday issues to tough times.
Beyond Blue
Beyond Blue provides information and support for young people about anxiety and depression.
Call 1300 22 4636 or chat online.
Kids Helpline
Kids’ Helpline is a counselling service for Australian children and young people aged between 5 and 25 years.
Call 1800 55 1800 or chat online.
Youth Support & Advocacy Service
YSAS (Youth Support & Advocacy Service) is primarily a drug and alcohol treatment service, but also provides young people and their families with mental health support.
Headspace
Headspace offers a range of counselling and support for young people via headspace centers and online via eheadspace.
Call 1800 650 890 or chat online.
Suicide Call Back Service
Suicide Call Back Service offers 24/7 crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide.
Call 1300 659 467
The Butterfly Foundation
The Butterfly Foundation supports people with eating disorders and body image issues.
Call 1800 33 4673 (8am-9pm)
Chat online (Mon- Fri 8am -9pm)
Yarn Safe
Yarn Safe by headspace offers mental health resources and services for young Aboriginal and Torres Strait Islander people.
Call 1800 650 890 or chat online.
For young LGBTIQA+ people
For young LGBTIQA+ there is a number of support services including;
QLife — Free Australia wide LGBTIQA+ service open 3 pm - 12 am everyday
Call 1800 184 527 or chat online QLife
Rainbow Door — Free Victorian LGBTIQA+ Service (10am - 5pm, everyday)
Call 1800 729 367 or send SMS 0480 017 246
Further resources can also be found at Switchboard and Minus18.
Better Health Channel also has a great list of resources and support services available here.
1800 Respect
If you - or someone you know - have experienced, or are currently experiencing sexual, family, or intimate partner violence, you can call Victoria’s 24 hour sexual assault crisis line on 1800 806 292 or contact 1800 Respect.
Call 1800 737 732 or chat online.